Privacy Policy

Effective Date: 17 September 2026

1. Introduction

Welcome to Iconic General Trading (“IGT”, “we”, “us”, or “our”).

Iconic General Trading is the company/trade name operating under the brand name IGT and provides food and beverage customized and branded packaging solutions.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us through our website enquiry form.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable laws and regulations of the United Arab Emirates.

2. Information We Collect

We collect only the information reasonably necessary to respond to enquiries and communicate with you.

When you submit an enquiry through our Contact Us form, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Company or business name, if provided
  • Information included in your enquiry or message
  • Any other information you voluntarily provide through the form

You are not required to provide information that is not necessary for us to respond to your enquiry. However, if you do not provide sufficient information, we may not be able to respond appropriately to your request.

3. How We Use Your Information

Information submitted through our website may be used to:

  • Respond to your enquiries and requests
  • Provide information about our products and packaging solutions
  • Prepare quotations or discuss your requirements
  • Communicate with you regarding your enquiry
  • Provide customer or business support
  • Maintain records of business enquiries
  • Comply with applicable legal or regulatory requirements
  • Protect the security and integrity of our website and business

We do not use the information collected through the website for purposes unrelated to your enquiry unless permitted or required by applicable law.

4. Marketing and Advertising

IGT does not use personal information collected through this website for targeted advertising.

Our website currently does not use Meta Pixel or Google Analytics 4 (GA4).

We do not sell or rent your personal information to third parties for advertising or marketing purposes.

If our use of analytics, advertising, or marketing technologies changes in the future, we will update this Privacy Policy where appropriate.

5. Cookies and Similar Technologies

Our website may use essential cookies or similar technologies required for the website to function properly, maintain security, or provide basic website functionality.

We do not currently use cookies for behavioural advertising or tracking through Meta Pixel or Google Analytics 4.

Some technical information, such as IP address, browser type, device information, or server access information, may potentially be processed automatically by our website hosting, security, or infrastructure providers as part of normal website operation and security.

6. How We Share Information

We do not sell, rent, or otherwise commercially trade your personal information.

We may share information only where reasonably necessary, including with:

  • Website hosting and technical service providers
  • Email or communication service providers used to respond to enquiries
  • IT, security, or website maintenance providers
  • Professional advisers where reasonably necessary
  • Government authorities, regulators, or law-enforcement agencies where required by applicable law

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and securely.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries some inherent risk.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to and manage your enquiry
  • Maintain appropriate business records
  • Meet contractual, legal, accounting, or regulatory requirements
  • Resolve disputes or enforce our rights where necessary

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal or business-record requirements.

9. Your Privacy Rights

Subject to applicable UAE laws and any relevant legal conditions, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Request restriction or cessation of certain processing
  • Withdraw consent where processing is based on consent
  • Raise a concern regarding our handling of your personal information

The UAE’s Personal Data Protection Law provides individuals with certain rights concerning their personal data, including correction and the ability to request restriction or cessation of processing in applicable circumstances.

To exercise a privacy-related request, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to an external website, that website will have its own privacy practices and policies. IGT is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

11. Children’s Privacy

Our website and services are intended for businesses and general audiences and are not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

13. Contact Us

If you have any questions about this Privacy Policy, our handling of personal information, or wish to make a privacy-related request, you can contact us at:

Iconic General Trading
Brand Name: IGT
Address: 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates

Phone: +971 55 896 4605
Email: sales@iconicgt.ae